Privacy Policy

This Privacy Policy explains how we collect, use and share your information. It also describes how long we keep your information for and how we keep it safe when we transfer it.

Information we collect

1. Information you provide directly:

When you sign up for an account, we collect basic registration details like your name, email address, and company information.
We may also collect payment details when you subscribe to our service.

2. Information from your interactions:

We collect data on how you use Unblock, such as the types of workflows you create, interactions with our platform, and the frequency of use.
We may track the pages you visit on our website, browser type, and IP address for security purposes and to improve your experience.

3. Device Information:

We may collect information about the device you use to access our services, including device type, operating system, and browser version.

How We Use Your Information

We use your information for the following purposes:

To improve our services: We analyze data to understand how users interact with Unblock, helping us enhance the user experience and build new features.

To provide customer support: When you reach out for assistance, we may use your personal information to provide answers to your queries and troubleshoot issues.

For communications: We use your email to send product updates, newsletters, and important notifications.

For security and protection: We may analyze data to detect and prevent fraud or unauthorized access to our platform.

How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We share your information with trusted third-party vendors that help us run Unblock (e.g., cloud hosting services or payment processors). They are only permitted to use your information to perform services for us.

Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities.

Your Rights and Choices

You have control over your personal data. You can:

Access and update your information: You can review and update your account information at any time.

Request deletion: You may request that we delete your account and associated data by contacting our support team.

Opt-out of communications: You can unsubscribe from our email communications at any time.

Data Security

We implement robust security measures, including encryption and secure servers, to protect your personal data from unauthorized access and breaches. However, no method of transmission over the internet is entirely secure, so we cannot guarantee its absolute safety.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: support@tracework.ai
Address: 535 Clementi Road, #02-03E, Singapore 599489