Capture and transfer team know-how

Create software user guides in seconds.

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Save time on documenting
and sharing processes

Make how-to guides on the fly

Create step-by-step instructions effortlessly, saving time and ensuring consistency. Capture and share knowledge instantly as you work.

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Standardize processes

Streamline operations by transforming your team's unique workflows into repeatable, standardized guides. Enhance efficiency and minimize errors across your organization.

  • Software User Guides
  • Standard Operating Procedures
Create once for a lasting knowledge base

Think 'Google drive' for company know-how. Create interactive user guides just once, and establish a lasting repository of knowledge.

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Functions

How Teams Use Trace

Consolidate your team's expertise and relieve key members from handling the same repetitive questions.

HR & Onboarding
Get new hires up to speed quickly with easy, step-by-step guides.
Change Management
Help teams navigate transitions smoothly with clear, adaptable workflows.
Self-service IT support
Empower employees to solve IT issues independently with accessible guides.
Creating SOPs
Build consistent, reusable standard operating procedures in minutes.
Customer Support
Enable customer success teams with visual guides that make answers easy.
Software Adoption
Boost adoption rates with interactive walkthroughs for any new tool.

Start easy

We get it, finding the start point to documentation is overwhelming.
Use the Trace extension to document as you go.

Capture
Generate process documents while you're in the flow of work. Capture steps across any software tools.
Review
Further elaborate on the rationale behind your steps using headers, texts, quotes and other formats.
Share
Get your docs in the hands of customers and teammates fast. Share a link or embed in tools like Notion.
Customise User Guides
Easily adjust click placements, and customize colors, fonts, and overall design.
Custom Permissions
Control who can view, edit, or manage user guides, keeping sensitive info secure.
Integrations
Connect with your existing tools. Enhance help pages, and add to content platforms.
Security
Share with confidence using SSO capabilities and strict adherence to PDPA guidelines.

FAQ

How does Trace work?
The Trace Chrome extension captures your clicks and actions within the browser to create step-by-step guides. These guides can then be customized and shared for team-wide use.
Does Trace support desktop recording?
Trace currently focuses on browser-based workflows and doesn't support desktop recording, but this feature is on our roadmap
What is the difference between using Loom and Trace?
While Loom excels at screen recording for presentations, asynchronous meetings, and quick communications, Trace focuses on creating interactive, step-by-step guides within web apps.

This approach makes the content clearer and easier to digest, especially for process documentation and training that is intended to be widely used and sustained over time within an organization.
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Transfer team
know-how
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