IT Support - Without the Support Tickets

Automate troubleshooting, streamline documentation, and empower coworkers to solve issues with step-by-step IT process guides.

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trace for IT & admin

Say goodbye to "Hey IT, how do I…?"

Empower Colleagues to Be Self-Sufficient

Stop answering the same IT questions over and over. With step-by-step guidance, employees can troubleshoot and navigate software independently—freeing up your team for bigger priorities.

Full-Proof Troubleshooting with Conditional Paths

Ensure users get the right guidance based on their specific issue. With dynamic, conditional workflows, end users are directed through troubleshooting steps tailored to their situation.

Technical Process Documentation that Stays Updated

No more outdated, hard-to-follow manuals. Convert complex IT procedures into interactive, visual guides that stay up-to-date and integrate seamlessly into your team’s workflow.

Start easy

We get it, finding the start point to documentation is overwhelming.
Use the Trace extension to document as you go.

Customise User Guides

Easily adjust click placements, and customize colors, fonts, and overall design.

Custom Permissions

Control who can view, edit, or manage user guides, keeping sensitive info secure.

Integrations

Connect with your existing tools. Enhance help pages, and add to content platforms.

Security

Share with confidence using SSO capabilities and strict adherence to PDPA guidelines.

FAQ

How does Trace work?

Trace captures your clicks and actions within your browser or desktop to create step-by-step guides. These guides can then be customized and shared for team-wide use.

Does Trace support desktop capture?

Yes! This is available for paid users.

Can I record my voice?

Yes! Simply describe what you're doing as you go through your steps. Trace AI will automatically segment your speech into the right description boxes. No need to time your speech perfectly—just speak naturally.

Is there really no recurring subscription needed?

Yes. We follow usage-based pricing. With the Unlimited Plan, you can create as many guides as you need with lifetime access to your recordings. However, feature updates are included for one year. After that, you'll need to purchase again to continue receiving updates.

If you purchase a Pro Plan today, you can capture up to 25 workflows. Once you've used them up, you can add more credits as needed.

How can I share my guides with others?

You can share your guides effortlessly by generating shareable links within Trace or embedding them directly onto platforms like Notion, Webflow, Zendesk, Guru, and more.

What is the difference between using Loom and Trace?

While Loom excels at screen recording for presentations, asynchronous meetings, and quick communications, Trace focuses on creating interactive, step-by-step guides.

This approach makes the content clearer and easier to digest, especially for process documentation and training that is intended to be widely used and sustained over time within an organization.

Got a burning question?

Contact Us