Capture and transfer team know-how

Create software user guides in seconds.

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Product

Save time on documenting
and sharing processes

Make how-to guides on the fly

Create step-by-step instructions effortlessly, saving time and ensuring consistency. Capture and share knowledge instantly as you work.

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Standardize processes

Streamline operations by transforming your team's unique workflows into repeatable, standardized guides. Enhance efficiency and minimize errors across your organization.

  • Flowcharts
  • Software User Guides
Create once for a lasting knowledge base

Think 'Google drive' for company know-how. Create interactive user guides just once, and establish a lasting repository of knowledge.

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Personalised guidance

Coming soon: Get tailored guidance directly within your browser, adapting to your specific needs and usage patterns.

  • Chrome Extension
  • Contextual Recommendations
Functions

How Teams Use Trace

Consolidate your team's expertise and relieve key members from handling the same repetitive questions.

HR & Onboarding
Get new hires up to speed quickly with easy, step-by-step guides.
Change Management
Help teams navigate transitions smoothly with clear, adaptable workflows.
Self-service IT support
Empower employees to solve IT issues independently with accessible guides.
Creating SOPs
Build consistent, reusable standard operating procedures in minutes.
Customer Support
Enable customer success teams with visual guides that make answers easy.
Software Adoption
Boost adoption rates with interactive walkthroughs for any new tool.
FEATURES (coming soon)

Nail your process handovers

Supercharge your process documentation with flowcharts, task assignments, and automated reminders.

Process Automation
Record workflows and immediately convert them into automated tasks. Powered by Claude 3.5 Sonnet (new).
Integrated Flowcharts & User Guides
Create process documents that address various scenarios. Use flowcharts to guide coworkers logically, helping them determine which user guide to follow for each situation.
Assign Workflows & Automated Reminders
Assign specific user guides to relevant coworkers and easily monitor their progress. Schedule notifications to prompt coworkers or clients to complete their workflows.
Customise User Guides
Easily adjust click placements, and customize colors, fonts, and overall design.
Custom Permissions
Control who can view, edit, or manage user guides, keeping sensitive info secure.
Integrations
Connect with your existing tools. Enhance help pages, and add to content platforms.
Security
Share with confidence using SSO capabilities and strict adherence to PDPA guidelines.

FAQ

How does Trace work?
The Trace Chrome extension captures your clicks and actions within the browser to create step-by-step guides. These guides can then be customized and shared for team-wide use.
Does Trace support desktop recording?
Trace currently focuses on browser-based workflows and doesn't support desktop recording, but this feature is on our roadmap
What is the difference between using Loom and Trace?
While Loom excels at screen recording for presentations, asynchronous meetings, and quick communications, Trace focuses on creating interactive, step-by-step guides within web apps.

This approach makes the content clearer and easier to digest, especially for process documentation and training that is intended to be widely used and sustained over time within an organization.
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Transfer team
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